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Terms & Conditions 

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Welcome to www.bryonyallmanbooks.com (“we”, “us”, “our”).
By using our website or placing an order, you agree to these Terms & Conditions.

Please read them carefully before using the site.

 

1. About Us

Bryony Allman Books
Website: www.bryonyallmanbooks.com
Email: bryonyallmanbooks@gmail.com
Registered in the United Kingdom.

We create and sell children’s books, artwork, prints, and related products.

 

2. Use of This Website

By accessing this website, you agree to:

  • Use the site lawfully

  • Not attempt to hack, harm, or misuse the website

  • Not copy or redistribute any content without permission

  • Only make purchases using accurate, up-to-date information

We may suspend or terminate access if these terms are violated.

 

 

3. Products and Descriptions

We aim to describe and photograph products accurately, but:

  • Colours may vary slightly due to screens and printing

  • Sizes/measurements are approximate

  • Designs may change slightly over time

If you have any questions about a product, please contact us before ordering.

4. Prices

All prices on the website are displayed in GBP (£).

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Run promotions or discounts

If a pricing error occurs after purchase, we may cancel and refund the order before dispatch.

 

5. Orders

When you place an order, you will receive an email confirmation.

Your order is accepted when:

  • Payment is successfully processed

  • We send a dispatch/shipping confirmation

We may refuse orders if:

  • Payment fails

  • Information provided is incomplete or incorrect

  • We suspect fraud or misuse

If an order is cancelled, you will be refunded in full.

 

6. Payment

We accept payments through secure third-party processors such as:

  • Stripe

  • PayPal

  • Wix Payments

We do not store your full card details.

 

7. Shipping & Delivery

We aim to dispatch orders within the timeframe stated at checkout.

Delivery times vary depending on location and courier but typically include:

  • UK: 1–5 working days

  • International: Varies by country

Delays may occur due to:

  • Customs

  • Postal strikes

  • Weather

  • Busy seasonal periods

We are not responsible for delays outside our control, but we will always help track your order.

 

8. Returns, Refunds & Exchanges

We want you to be happy with your order.

You may request a return or refund if:

  • The item arrives damaged

  • The wrong item is received

  • There is an issue with quality

To request a return or refund, contact us at: bryonyallmanbooks@gmail.com within 14 days of receiving your item.

Returns may not be accepted for:

  • Digital downloads

  • Personalised or custom-made items

  • Books or prints damaged by misuse after delivery

If a return is approved, the item must be returned in its original condition.

 

9. Lost or Delayed Parcels

If your order is lost in transit:

  • UK orders: A replacement or refund will be offered after courier investigation.

  • International orders: Replacement or refund offered depending on tracking and courier policy.

Please wait the courier’s full estimated delivery time before reporting a parcel as missing.

 

10. Intellectual Property

All:

  • Artwork

  • Characters

  • Illustrations

  • Text

  • Website content

  • Logos

  • Product designs

…are the exclusive property of Bryony Allman.

You may not copy, reproduce, distribute, or use any content without written permission.

This includes the Dragglepuffs characters and all artwork associated with Bryony Allman Books.

 

11. Personal Information

Your personal information is handled according to our Privacy Policy, which can be found on the website.

12. Limitation of Liability

We are not liable for:

  • Losses due to misuse of the website

  • Failure to follow product instructions

  • Delays in shipping outside our control

  • Loss of income, profits, or business opportunities

  • Issues caused by third-party services (e.g., couriers, payment processors)

Your statutory rights as a consumer are not affected.

 

13. Changes to These Terms

We may update or change these Terms & Conditions at any time.

The updated version will always be posted on this page with a new “Last updated” date.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled by the UK courts.

 

15. Contact Us

If you have questions about these Terms & Conditions, please contact:

 bryonyallmanbooks@gmail.com
 www.bryonyallmanbooks.com

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